Effective Date: 10/12/2021

Last Updated: 07/08/2023


Welcome to Green Soul MS Ltd. We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website or purchase products, including CBD products, vaporizers, vitamins, and other items, through our online shop. By accessing our website or making a purchase, you agree to the practices described in this Privacy Policy.

Information We Collect

1.1 Personal Information:

When you create an account or make a purchase, we may collect your name, email address, billing address, shipping address, phone number, date of birth, and payment information.

1.2 Health-Related Information:

In the case of CBD products and vitamins, we may collect health-related information if you voluntarily provide it for consultation purposes or to ensure product suitability.

1.3 Browsing Information:

We collect non-personal information such as your IP address, browser type, device type, and operating system when you visit our website. This data helps us improve our website’s functionality and enhance your browsing experience.

1.4 Cookies and Similar Technologies:

We use cookies and similar technologies to collect information about your interactions with our website. Cookies help us remember your preferences, track your activities, and provide personalized content.

1.5 Age Verification:

To comply with legal requirements and ensure that you are of legal age to purchase certain products, we may collect information to verify your age.

1.6 Third-Party Information:

We may receive information from third-party platforms, social media networks, or other sources if you choose to connect or interact with us through those services.

How We Use Your Information

2.1 Order Processing:

We use your personal information to process and fulfill your orders, send order confirmations, and provide updates on the status of your purchase.

2.2 Account Management:

Your account information helps us manage your orders, provide customer support, and address any inquiries or concerns you may have.

2.3 Personalization:

We may use your browsing and purchase history to personalize your experience, recommend products, and offer tailored promotions.

2.4 Health Consultations:

For CBD products and vitamins, if you voluntarily provide health-related information, we may use it to offer product recommendations and ensure product suitability for your needs.

2.5 Marketing:

With your consent, we may send you promotional emails, newsletters, and special offers related to our products. You can opt-out of marketing communications at any time.

2.6 Legal Obligations:

We may use your information to comply with legal requirements such as age verification for purchasing CBD products, reporting to regulatory agencies, and complying with court orders or other legal processes.

How We Share Your Information

3.1 Third-Party Service Providers:

We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders. All third-party service providers are required to be GDPR compliant and are not permitted to use your information for any purposes other than to provide services to us.

3.2 Business Transfers:

In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the new owner.

3.3 Legal Compliance:

We may disclose your information if required by law, to protect our rights, or in response to a valid government request.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes.

Your Rights

5.1 Access and Rectification:

You can access and update your personal information by logging into your account or contacting us.

5.2 Opt-Out:

You have the right to opt-out of marketing communications and withdraw your consent at any time.

5.3 Data Portability:

You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

5.4 Right to Be Forgotten:

You can request the deletion of your personal data under certain circumstances, subject to our legal obligations to retain certain information.

Security Measures

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for children under the age of 18, especially when purchasing age-restricted products. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our systems.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Registered users will be notified of any changes through email, and a notification will also be posted on our website.

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of each site you visit.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

Green Soul MS Ltd:
38 Beech Close
PE29 7BA
Email: greensoulcbd21@gmail.com
Phone: 07525927638

This Privacy Policy is an integral part of our Terms and Conditions, governing your use of our website and services. By continuing to use our website, you accept the practices described in this Privacy Policy.


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