Effective Date: 10/12/2021
- Information We Collect
1.1 Personal Information:
- When you create an account or make a purchase, we may collect your name, email address, billing address, shipping address, phone number, date of birth, and payment information.
1.2 Health-Related Information:
- In the case of CBD products and vitamins, we may collect health-related information if you voluntarily provide it for consultation purposes or to ensure product suitability.
1.3 Browsing Information:
- We collect non-personal information such as your IP address, browser type, device type, and operating system when you visit our website. This data helps us to improve our website’s functionality and enhance your browsing experience.
1.4 Cookies and Similar Technologies:
1.5 Age Verification:
- To comply with legal requirements and ensure that you are of legal age to purchase certain products, we may collect information to verify your age.
1.6 Third-Party Information:
- We may receive information from third-party platforms, social media networks, or other sources if you choose to connect or interact with us through those services.
- How We Use Your Information
2.1 Order Processing:
- We use your personal information to process and fulfill your orders, send order confirmations, and provide updates on the status of your purchase.
2.2 Account Management:
- Your account information helps us manage your orders, provide customer support, and address any inquiries or concerns you may have.
- We may use your browsing and purchase history to personalize your experience, recommend products, and offer tailored promotions.
2.4 Health Consultations:
- For CBD products and vitamins, if you voluntarily provide health-related information, we may use it to offer product recommendations and ensure product suitability for your needs.
- With your consent, we may send you promotional emails, newsletters, and special offers related to our products. You can opt-out of marketing communications at any time.
2.6 Legal Obligations:
- We may use your information to comply with legal requirements, respond to legal claims, and protect our rights and the rights of others.
- How We Share Your Information
3.1 Third-Party Service Providers:
- We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders.
3.2 Business Transfers:
- In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the new owner.
3.3 Legal Compliance:
- We may disclose your information if required by law, to protect our rights, or in response to a valid government request.
- Data Retention
- Your Rights
5.1 Access and Rectification:
- You can access and update your personal information by logging into your account or contacting us.
- You have the right to opt-out of marketing communications and withdraw your consent at any time.
5.3 Data Portability:
- You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
5.4 Right to Be Forgotten:
- You can request the deletion of your personal data under certain circumstances, subject to our legal obligations to retain certain information.
- Security Measures
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
- Children’s Privacy
Our website is not intended for children under the age of 18, especially when purchasing age-restricted products. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our systems.
- Contact Us
Green Soul Online Shop:
38 Beech Close
Last Updated: 07/08/2023